Refund policy

Effective date: June 30, 2026
Last updated: June 30, 2026

We want you to be satisfied with your wallpaper purchase. Please review this Return and Refund Policy carefully before placing your order.

Because wallpaper is a finish material and may be affected by production batch, dye lot, handling, storage, installation, wall preparation, lighting, and room conditions, all returns, exchanges, cancellations, and claims are subject to the conditions below.

30-Day Return Policy

Wallpaper rolls may be returned within 30 days of the delivery date, subject to the conditions in this policy.

To qualify for a return, wallpaper rolls must be:

  • Unopened;

  • Unused;

  • Uncut;

  • Unpasted;

  • Uninstalled;

  • In the original packaging;

  • Free from damage;

  • In resalable condition;

  • From the original order.

Returns that do not meet these conditions may be refused or may not be eligible for a refund.

Wallpaper samples, opened rolls, used rolls, installed wallpaper, clearance items, final sale items, and products damaged after delivery are not eligible for return, unless required by applicable law.

How to Start a Return

To request a return, please email our customer support team at info@plainwallpaper.com with:

  • Your order number;

  • The items you wish to return;

  • The reason for the return;

  • Photos of the product and packaging.

Once your return request is reviewed and approved, we will issue a Return Merchandise Authorization (RMA) number and return instructions.

Please do not send returns without an RMA number. Returns sent without an approved RMA number may be refused or returned to sender.

Approved returns must be shipped back within the timeframe provided in the return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, an incorrect item, or an approved damaged/defective product claim.

We recommend using a shipping service that provides:

  • Tracking;

  • Shipping insurance;

  • Delivery confirmation.

We are not responsible for returned packages that are lost, delayed, or damaged during return transit.

Restocking Fee

A 20% restocking fee will be deducted from approved returns.

The restocking fee helps cover handling, inspection, warehouse processing, repackaging, and restocking costs.

The restocking fee does not apply if the return is approved because we shipped the wrong item or because of an approved damage or manufacturing defect claim, unless otherwise permitted by applicable law.

Original shipping charges, if any, are non-refundable unless the return is due to our error or required by applicable law.

Refund Processing

Once your return is received, our warehouse will inspect the product to verify its condition.

If the return is approved after inspection, your refund will be processed to the original payment method within 5 business days after inspection.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If the returned product is opened, used, damaged, missing packaging, not in resalable condition, or otherwise does not meet this policy, we may refuse the return or issue a partial refund at our discretion, subject to applicable law.

Non-Returnable Items

The following items cannot be returned:

  • Wallpaper samples;

  • Opened wallpaper rolls;

  • Used wallpaper;

  • Cut wallpaper;

  • Pasted wallpaper;

  • Installed wallpaper;

  • Clearance items;

  • Final sale items;

  • Products damaged after delivery;

  • Products not in original packaging;

  • Products not in resalable condition.

Inspect Your Wallpaper Before Installation

Please inspect every wallpaper roll immediately after delivery and before cutting, pasting, trimming, or installing.

Before installation, verify:

  • Correct design;

  • Correct color;

  • Correct quantity;

  • Correct roll dimensions;

  • Correct material or finish;

  • Production batch, run, or lot information, if applicable;

  • Any visible shipping damage;

  • Any visible manufacturing defects.

Do not install wallpaper that appears damaged, defective, incorrect, mismatched, or otherwise unsuitable.

Installation of wallpaper may be considered acceptance of the product. Once wallpaper has been cut, pasted, trimmed, or installed, it cannot be returned or exchanged for cosmetic, color, pattern, quantity, or manufacturing claims that were visible or reasonably discoverable before installation.

We are not responsible for labor costs, installation costs, removal costs, reinstallation costs, contractor fees, wall repair costs, project delays, or other related costs, unless required by applicable law.

Damaged During Shipping

If your package arrives damaged, please contact us promptly at info@plainwallpaper.com.

For shipping damage claims, please provide:

  • Your order number;

  • Photos of the outer packaging before opening, if available;

  • Photos of the damaged product;

  • Photos of the shipping label;

  • Photos of any roll labels, product labels, or batch information.

Please contact us within 48 hours of delivery for visible shipping damage whenever possible. Do not discard the product, packaging, shipping box, labels, or packing materials until the claim has been reviewed.

We will review the information and may assist with a carrier claim, replacement, refund, or other resolution where appropriate.

Manufacturing Defects

Although products are inspected by manufacturers and/or suppliers, manufacturing defects can occasionally occur.

If you believe you received defective wallpaper:

  • Stop installation immediately;

  • Do not cut or install additional rolls;

  • Take clear photos of the issue;

  • Take photos of the roll labels and packaging;

  • Contact us at info@plainwallpaper.com before continuing installation.

Do not continue installation after discovering a defect. Additional installed material may not be eligible for credit, refund, or replacement if installation continued after the issue was discovered or reasonably should have been discovered.

After reviewing the information, we will determine the appropriate resolution, which may include replacement material, refund, partial refund, store credit, or another remedy where applicable.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed in transit, please contact us so we can review the tracking information and assist with the carrier claim process where applicable.

Packages marked by the carrier as “Arriving Late,” “In Transit,” or similar status are not automatically considered lost and may require additional carrier investigation.

Packages marked as “Delivered” by the carrier are not automatically eligible for a lost package claim. If tracking shows delivered but you cannot locate the package, please check with household members, neighbors, building management, mailroom staff, front desk, or the carrier.

We are not responsible for theft, loss, or damage after carrier-confirmed delivery, unless required by applicable law.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different wallpaper, you may return eligible unopened rolls under this policy and place a new order for the desired product.

Because wallpaper may vary by batch, run, or dye lot, we cannot guarantee that separately placed orders will match previous orders exactly.

Order Cancellations

Orders may be canceled before they have shipped or before they have been submitted to a supplier, manufacturer, warehouse, or fulfillment partner.

Once an order has shipped or entered processing with a supplier, manufacturer, warehouse, or fulfillment partner, we may be unable to cancel or change the order.

If an order cannot be canceled, it will be subject to this Return and Refund Policy.

Samples Recommendation

Before ordering wallpaper rolls, we strongly recommend purchasing wallpaper samples.

Samples allow you to review the material, texture, color, finish, and pattern scale in your own space and lighting before placing a larger order.

Please note that samples are for evaluation purposes only and may vary slightly from the final roll shipment due to production batch, dye lot, material, lighting, and manufacturing variations.

Contact Us

Questions about returns, refunds, cancellations, or claims should be sent to:

PlainWallpaper / MU Group LLC

Email: info@plainwallpaper.com